UTILITIES INFORMATION FOR YOUR HOME
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Cathedral City
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Palm Springs
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Palm Desert
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Rancho Mirage
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Desert Hot Springs
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Indio
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Coachella
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La Quinta
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Indian Wells
Television
Frontier Communications
Palm Springs - 295 N Sunrise Way, Palm Springs, CA 92262
Spectrum - Customer Service
Palm Springs - 440 El Cielo Rd, Stes 9 & 10 Palm Springs, CA 92262
Electricity
Southern California Edison
36100 Cathedral Canyon Dr, Cathedral City, CA 92234
Gas
The Gas Company
211 North Sunrise Way, Palm Springs, CA 92262
Waste and Recycling
Burrtec Waste Industries, Inc.
Special Refuse Collection Services for People with Disabilities
Are there any special services provided for disabled persons?
Any disabled person who meets the Department of Motor Vehicles requirements for a N-1 permanent disabled placard is entitled to special walk-in backyard or side yard collection of trash, recyclables, and green waste, at no charge. Contact Burrtec's Customer Service Department at (760) 340-2113 for additional information.
Water
Desert Water Agency
Properties West and South of Whitewater Wash
1200 S Gene Autry Trail, Palm Springs, CA 92264
Coachella Valley Water District
Properties East and North of Whitewater Wash
75525 Hovley Lane East, Palm Desert, CA 92211
Electric
Southern California Edison
www.sce.com
800-990-7788
Gas
Southern California Gas
www.socalgas.com
Trash
Palm Springs Disposal
www.palmspringsdisposal.com
Water
Desert Water Agency
www.dwa.org
Cable TV/Internet
Time Warner Cable/Spectrum
41-725 Cook Street
P.O. Box 368
Palm Desert, CA 92211
(888) 892-2253
www.timewarnercable.com
Waste Disposal
Burrtec Waste & Recycling Services
41-575 Eclectic
Palm Desert, CA 92260
(760) 340-2113
www.burrtecdesert.com
Electric
Southern California Edison
General Customer Service: 800-655-4555
Emergency Services (power outages, lines down, street light repair): 800-611-1911
Local Planning Department: (760) 202-4286
Local Public Affairs Region Manager: (760) 202-4211
SCE Palm Springs Service Center
36100 Cathedral Canyon
Cathedral City, CA 92234
www.sce.com
Imperial Irrigation District
Business Office
81600 Avenue 58
La Quinta, CA 92253
(760) 398-5811
Gas
Southern California Gas Company
45-123 Town Street
Indio, CA 92201
(800) 427-2200
Federal Employee Bill Payment Extensions
Telephone/Internet
Frontier Communications (formerly Verizon)
(877) 775-6373
http://west.frontier.com
Frontier Español
http://frontier.com/es/
FIOS: http://internet.frontier.com/fios-network-acquisition/
Water District
Coachella Valley Water District
Corner Avenue 52 & Highway 111
P.O. Box 1058
Coachella, CA 92236
(760) 398-2651
www.cvwd.org
Coachella Valley Water District
Hovley Lane and Water Way
Palm Desert, CA 92260
(760) 398-2651
Cable/Internet
Residential Customers
Charter Spectrum: 888-438-2427
Former Time Warner Cable: 800-892-4357
Allconnect is a “one-stop shop” for residents to compare the different service providers available in their area.
www.allconnect.com/internet/in-my-area.
All Connect
Shop Rancho Mirage internet providers. Compare internet plan pricing and speeds from cable, DSL and fiber-optic providers in your area.
www.allconnect.com/local/ca/rancho-mirage.
In My Area
Find providers and compare prices for Internet, Cable TV and other home services available in Rancho Mirage. www.inmyarea.com/internet/92270/providers
Enterprise Customers
Charter Spectrum: 866-603-3199
Former Time Warner Cable: 866-892-4249
Business Customers
Charter Spectrum: 800-314-7195
Former Time Warner Cable: 866-892-4249
DIRECTV
www.usdirect.com/directv/ca
Call to order: 1-866-875-3599
FRONTIER
www.frontierinternet.com
Call to order: 1-833-844-6538
Electric
Rancho Mirage Energy Authority
All Services 800-990-7788
For Questions: info@ranchomirageenergy.org
For billing questions or assistance with opting out or opting up: customerservice@ranchomirageenergy.org
ranchomirageenergy.org
Imperial Irrigation District
(Service for everything north of Gerald Ford Drive and east of Bob Hope Drive)
General Information:
Tel: 760-482-9600
Fax: (760) 482-9611
Community Relations Office:
1284 Main Street
El Centro, CA 92243
www.iid.com
Southern California Edison Commercial and Industrial Customers
All Services 800-990-7788
Residential Customers
Billing Questions 800-950-2356
Low Income Assistance 800-447-6620
Turn On/Turn off/Transfer 800-684-8123
Emergency Repairs and Outages 800-611-1911
www.sce.com
Gas
Southern California Gas Commercial and Industrial Customers
All Services 800-427-2000
Residential Customers
Billing Questions, All Service Requests
English 800-427-2200
Spanish 800-342-4545
www.socalgas.com
SoCalGas Customer Assistance Programs:
Now, more SoCalGas customers are eligible to take part in these state-sponsored, money-saving, no-cost customer assistance programs as a result of updated income guidelines that went into effect on June 1, 2015.
CARE:
The CARE program provides a 20 percent rate discount on the monthly natural gas bill for eligible households and has already enrolled over 1.5 million customers throughout the SoCalGas service area. Those who qualify and are approved within 90 days of starting new gas service will also receive a $15 discount on the Service Establishment Charge.
Energy Savings Assistance Program:
This program provides no-cost, energy-efficient home improvements to income-qualified renters and homeowners. Services include:
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Door weather-stripping and caulking to keep unwanted drafts out of the home;
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Attic insulation to help the home stay cooler in the summer, warmer in the winter;
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Low-flow showerheads that can save energy used to heat water;
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Furnace replacement (owner occupied residences only);
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Other minor home repairs.
There are two ways customers can qualify for the CARE and Energy Savings Program (see below chart). Customers may automatically be eligible if their household income is below the new guidelines or a household member currently receive benefits from any of the following public assistance programs: Medi-Cal/Medicaid, Medi-Cal for Families A&B, Women, Infants and Children (WIC), CalWORKs (TANF) or Tribal TANF, Head Start Income Eligible (Tribal Only), Bureau of Indian Affairs General Assistance, CalFresh (Food Stamps), National School Lunch Program, Low Income Home Energy Assistance Program (LIHEAP), or Supplemental Security Income (SSI). More customers can now qualify for these programs. As of June 1, 2015, the new CARE and Energy Savings Assistance Program income guidelines, based on pre-tax annual income, are as follows:
Customers can learn more and apply for these and other programs by visiting www.socalgas.com/save-money-and-energy/assistance-programs or by any of the following:
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Apply for CARE online at www.socalgas.com/save-money-and-energy/assistance-programs/california-alternate-rates-for-energy or by phone at 800-427-2200 or 800-342-4545 in Spanish.
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Apply for Energy Savings Assistance Program online at https://www.socalgas.com/save-money-and-energy/assistance-programs/energy-savings-assistance-program/interest-form or they can call 800-331-7593 English and Spanish.
Telephone
Frontier Communications
9 South 4th Street
Redlands, CA 92373
All broadband & landline operations in Rancho Mirage:
internet.frontier.com/
Frontier Español
internet.frontier.com/espanol/
Customer service and Billing: 800-921-8101
Payments: 800-801-6652
Customer support: west.frontier.com/customer-support
Trash
Burrtec
41575 Eclectic Street
Palm Desert, CA 92260
Customer Service 760-340-2113
Fax: 760-340-0417
customerservice@burrtecdesert.com
www.burrtec.com
Water
Coachella Valley Water District
www.cvwd.org
Main line 760-398-2651
Customer Service 760-391-9600
Mailing Address:
P.O. Box 1058
Coachella, CA 92236
Send payments to:
P.O. Box 5000
Coachella, CA 92236
Payments can also be made in person at either of the following addresses:
Palm Desert Operations
75525 Hovley Lane East
Palm Desert, CA 92211
Coachella Office
51501 Tyler St.
Coachella, CA 92236
Cable
Time Warner Cable (Spectrum)
Local Support 760-288-7840 Corporate Support 855-881-8357
Verizon Wireless
800-922-0204
www.verizonwireless.com
Sun Line Transit Agency
760-343-3456
Customer Service 760-343-3451
Para Transit 760-343-4231
Gas
Southern California Gas Company
Customer Support 877-238-0092
Call Before You Dig 811
www.socalgas.com
Water
Mission Springs Water District
760-329-6448
Disposal
Desert Valley Disposal
760-329-5030
www.desertvalleydisposal.com/residential/index.htm
ELECTRICITY
Imperial Irrigation District
760-398-5811
81-600 Avenue 58
La Quinta, CA 92253
www.iid.com
Southern California Edison
800-655-4555
www.sce.com
WATER
Coachella Valley Water District (CVWD)
760-398-2651
85-995 Avenue 52
Coachella, CA 92236
www.cvwd.org
Indio Water Authority
760-391-4038
83-101 Avenue 45
Indio, CA 92201
www.indiowater.org
TELEPHONE
AT&T
800-464-7928
123 N. Palm Canyon Drive
Palm Springs, CA 92262
www.att.com
Time Warner Cable
760-340-1312
81-557 Dr. Carreon Blvd., Suite C-7
Indio, CA 92201
www.timewarnercable.com
Frontier Communications
800-483-4000
81-673 Highway 111
Indio, CA 92201
west.frontier.com
GAS
Southern California Gas Company
877-238-0092
45-123 Towne Avenue
Indio, CA 92201
www.socalgas.com
CABLE
Directv
800-783-1371
www.directv.com
Dish Network
800-200-1308
www.dish.com/availability/ca/indio
Time Warner Cable
760-340-1312
81-557 Dr. Carreon Blvd., Suite C-7
Indio, CA 92201
www.timewarnercable.com
Frontier Communications
800-483-4000
81-673 Highway 111
Indio, CA 92201
west.frontier.com
GARBAGE/RECYCLING/REFUSE/WASTE
Burrtec Waste & Recycling Services
760-340-2113
41-575 Eclectic Street
Palm Desert, CA 92260
www.burrtec.com
Valley Sanitary District
760-238-5400
45-500 Van Buren Street
Indio, CA 92201
www.valley-sanitary.org
Cable TV
Electric
Imperial Irrigation District (IID)
(800) 303-7756
Southern California Edison
(800) 655-4555
Gas - So. California Gas Co.
Service Requests
(800) 427-2200
Phone
AT&T REsIDENTIAL
(800) 222-0300
Directory Assistance
411
MCI RESIDENTIAL Orders
(800) 950-5555
SBC RESIDENTIAL Orders
(800) 310-2355
Frontier RESIDENTIAL Orders
(855) 525-9100
SPRINT RESIDENTIAL Orders
(800) 483-4000
Water
Coachella Water Authority
(760) 398-2702
Coachella Valley Water District (CVWD)
(760) 398-2651
Desert Water Agency
(760) 323-4971
Mission Springs Water
(760) 329-6448
Myoma Dunes Water District
(760) 772-1967
Internet
Time Warner: Spectrum
(760) 340-2225
FRONTIER
(855) 370-0308
FRONTIER AUTHORIZED DEALER
(833) 825-6626
WINDSTREAM
(855) 837-8791
Electricity
Water
Coachella Valley Water
Mailing Address
P.O. Box 1058 Coachella, CA 92236
Office Hours
Monday thru Friday
8:00 a.m. to 5:00 p.m.
Main Phone Numbers
Phone (760) 398-2651
Fax (760) 398-3711
Customer Service
Phone (760) 391-9600
Fax (760) 398-3190
Cable
Waste Disposal & Recycling Services
Indian Wells residential trash and recycling services are provided by Burrtec Waste and Recycling Services. Burrtec Waste and Recycling Services' environmental commitment is evident in the company's many programs that protect natural resources and promote responsible management of the land.
For more information, call Burrtec Customer Service at (760) 340-2113 or visit
www.burrtec.com/indian-wells.
Cable (Phone/Internet)
Spectrum – (760) 340-2225
Electric
Southern Californian Edison Company
(800) 655-4555
CARE/FERA Discounted Programs with Southern California Edison
Imperial Irrigation District – (800) 750-2605 or (760) 398-5811
Telephone (TV/Internet)
Trash & Recycling Collection
Water
Coachella Valley Water District
To report any problems with storm drains, please call the City's Public Works Department at (760) 776-0237
EMERGENCY – call 911
City of Palm Desert Police Department
73705 Gerald Ford Drive Palm Desert, CA 92260
Non-Emergency (760) 836-1600
City of Palm Springs Police Department
200 South Civic Drive Palm Springs, CA 92262
Non-Emergency (760) 323-8116
La Quinta Police Department
82-695 Dr. Carreon Blvd. Indio, CA 92201
Non-Emergency (760) 863-8990
Indio Police Department
46800 Jackson Street Indio, CA 92201
Non-Emergency (760) 391-4057
HOSPITALS:
DESERT REGIONAL MEDICAL CENTER
1150 North Indian Canyon Drive
Palm Springs, CA 92262
(760) 323-6511
EISENHOWER MEDICAL CENTER
39000 Bob Hope Drive
Rancho Mirage, CA 92270
(760) 340-3911
JOHN F KENNEDY MEMORIAL HOSPITAL
47111 Monroe Street, Indio, CA
(760) 347-6191
Areas We Serve
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Desert Hot Springs
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Palm Springs
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Cathedral City
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Rancho Mirage
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Palm Desert
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Indian Wells
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La Quinta
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Indio
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Coachella
HOW DO I GET STARTED?
Please fill out the form with the necessary information and someone from our team will reach out to you with next steps.